Service
Managed Services
Managed IT
Proactive, ITIL-aligned management of your entire IT estate — monitored around the clock by a UK-based team, with the SLAs and reporting to prove it.
Managed
Managed Services
Managed Services
Overview
Stop fire-fighting. Start running IT like a strategic asset.
Reactive, break/fix IT quietly drains productivity and stacks up risk. With CET International as your managed IT partner, we become your outsourced IT department — anticipating issues, hardening security and keeping everything running so your team can focus on the business.
Sound familiar?
- Unplanned downtime and slow, ticket-by-ticket fixes
- Security and patching that slips through the cracks
- No single owner when something goes wrong
- Unpredictable, hard-to-budget IT costs
What’s included
Everything in managed it, in one place
A complete, joined-up service — scaled to your size and sector.
24/7 proactive monitoring
Continuous monitoring of servers, networks and endpoints to catch issues before they bite.
ITIL 4 service desk
A UK-based desk handling incidents and requests against agreed priority levels.
Patch & update management
Tested, scheduled patching to keep systems secure and stable.
Asset & licence management
A live inventory of hardware, software and licences — no nasty renewals.
Backup & disaster recovery
Resilient, tested backups and a recovery plan you can actually rely on.
Vendor management
We coordinate your other suppliers so you have one accountable point of contact.
The benefits
Predictable, secure IT — and one team accountable for it all
- Less downtime. Proactive monitoring resolves issues before users notice.
- Predictable costs. A fixed monthly fee in pounds — easy to budget, no surprises.
- Security by default. Patching, hardening and monitoring aligned to recognised standards.
- Room to grow. Capacity that scales up and down as your organisation changes.
How delivery works
A clear, low-disruption delivery process
Onboard & audit
We document your estate, risks and quick wins in the first weeks.
Stabilise & secure
We patch, harden and put monitoring and backups in place.
Monitor & maintain
Round-the-clock monitoring and a responsive UK service desk.
Review & improve
Monthly SLA reporting and a rolling improvement roadmap.
UK compliance
Standards-led, compliant delivery
We build compliance into the service, not bolt it on afterwards. This service aligns to:
- ITIL 4 service-management practices
- ISO/IEC 27001-aligned controls
- Cyber Essentials Plus alignment
- UK GDPR & Data Protection Act 2018
- UK data residency options
Accreditations referenced here describe the standards we work to. Ask your account manager for current certificates relevant to your organisation.
Cyber Essentials PlusISO/IEC 27001UK GDPRNCSC aligned
FAQ
Managed IT: common questions
What’s the difference between managed IT and IT support?
IT support is largely reactive — you raise a ticket and we fix it. Managed IT is proactive and strategic: we monitor, maintain, secure and plan your estate continuously, with support included as part of the service.
Do you replace our in-house team or work alongside them?
Either. Many clients outsource IT entirely to us; others use a co-managed model where we augment an internal team — for example providing 24/7 cover, security or specialist skills.
How quickly can you onboard us?
A typical onboarding runs over two to six weeks depending on the size of the estate. We prioritise security and monitoring first so you feel the benefit quickly, with minimal disruption.
Is everything UK-based?
Yes. Our service desk is staffed in the UK and we offer UK data residency, so both your support and your data stay within UK jurisdiction.
Let’s talk about managed it
Book a free consultation and we’ll show you exactly how we’d help — with clear next steps and transparent pricing.