Terms of Service | CET International

1. Definitions

“We”, “us”, “our” means Creative Era Technologies Ltd, trading as CET International. “You”, “client” means the organisation or person we contract with. “Services” means the IT and managed services we agree to provide. “Agreement” means the contract between us, including any order, statement of work or proposal and these terms.

2. About these terms

These terms apply to the provision of our website and services. Where a separate signed agreement, order or statement of work exists, that document takes precedence to the extent of any conflict. [CLIENT: confirm contracting structure.]

3. Services

We will provide the Services with reasonable skill and care and in accordance with the agreed scope, statements of work and service-level agreements. We may use suitably qualified subcontractors, remaining responsible for the Services.

4. Quotes, pricing & payment

Charges are quoted in pounds sterling (£) and are exclusive of VAT, which is added at the prevailing rate. Unless stated otherwise, invoices are payable within [30] days of the invoice date. We may charge interest on late payment under the Late Payment of Commercial Debts (Interest) Act 1998. [CLIENT: confirm payment terms.]

5. Your obligations

You agree to provide timely access, information, cooperation and any third-party consents we reasonably need to deliver the Services, and to use the Services lawfully and in line with any acceptable-use or security policies we provide.

6. Intellectual property

Each party retains ownership of its pre-existing intellectual property. Unless otherwise agreed in writing, ownership of bespoke deliverables we create specifically for you transfers to you on full payment. We retain rights to our underlying tools, know-how and reusable components.

7. Service levels

Where service-level agreements apply, response and resolution targets, service credits and reporting are set out in the relevant SLA or statement of work. We report performance against agreed targets.

8. Confidentiality

Each party will keep the other’s confidential information confidential and use it only to perform the Agreement, except where disclosure is required by law or regulation.

9. Data protection

Each party will comply with UK GDPR and the Data Protection Act 2018. Where we process personal data on your behalf, we do so as your processor under written terms that meet Article 28 requirements. See our Privacy Policy.

10. Limitation of liability

Nothing limits liability that cannot be limited by law (such as death or personal injury caused by negligence, or fraud). Subject to that, neither party is liable for indirect or consequential loss, loss of profit, revenue or data, and our total liability is capped as set out in the Agreement. [CLIENT: insert agreed liability cap.]

11. Term & termination

The Agreement continues for the agreed term. Either party may terminate on written notice as set out in the Agreement, or immediately for material un-remedied breach or insolvency. On termination we will provide reasonable exit assistance as agreed.

12. Governing law & jurisdiction

This Agreement and any dispute arising from it are governed by the laws of England & Wales, and the parties submit to the exclusive jurisdiction of the courts of England & Wales.

13. Contact

Questions about these terms? Contact info@cetinternational.uk.