Foundation
PeopleCert / Axelos · Foundation
ITIL 4 Foundation Training Course
ITIL 4 Foundation training — the world’s leading framework for modern IT service management.
Course overview
About this course
ITIL 4 Foundation introduces the ITIL service value system and the practices that help teams deliver and improve IT services. Essential for service desk, operations and managed-services roles.
What you’ll learn
- Key concepts of service management
- The ITIL 4 guiding principles
- The service value system and value chain
- Core ITIL practices
- Preparation for the ITIL 4 Foundation exam
Who it’s for
IT service, operations and managed-services professionals.
Course outline
01
Key concepts of service management
Value, value co-creation, services, products and the role of stakeholders.
02
The four dimensions
Organisations and people, information and technology, partners and value streams.
03
The guiding principles
The seven ITIL 4 guiding principles and how to apply them in practice.
04
Service value system & value chain
How the service value system and value chain create and deliver value.
05
ITIL practices
Core ITIL practices such as incident, change and service-desk management.
Frequently asked questions
How long is the ITIL 4 Foundation course?
Typically two to three days, live and instructor-led, including exam preparation.
Is ITIL 4 Foundation suitable for non-technical roles?
Yes. It suits anyone involved in delivering or managing IT services — technical and non-technical — with no prerequisites.
Is the ITIL exam included?
We prepare you for the ITIL 4 Foundation exam and can include the voucher and booking in your package.
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Ask about cohort dates, online or on-site delivery and group rates — or book your place today.